If you have a complaint…
I strive to be the best in Belfast, but ocasionally a job doesn't go the way a customer would like. Perhaps you're in a rush to pick up a job, and don't have the time to scrutinise the work before you leave. Perhaps you get your guitar home and only then realise it's not to your liking. Perhaps there's been some confusion in the conversation. It's rare, but it happens, and it can feel like you've been ripped off. I'm not into ripping people off. It's a waste of time and money for you, it's bad for my reputation, and bad for business.
If you're not happy with the job, here's what to do: get in touch to let me know there's a problem – give me a brief description of the issue, and let me know that you'd like to get it rectified. Let's arrange an appointment so I can inspect the issue and make it right. Sometimes a simple tweak can make all the difference. Sometimes problems are intermittent and random, and simply don't arise in the workshop.
My phone number / whatsapp is 07811225591 – my email is firstname.lastname@example.org – the facebook page is here
Please do not send a series of texts, emails, or messages over social media. This does not fix the problem, it only adds to anxiety. Let's deal with the issue in the real world. Speaking in person or over the phone will help us both to ascertain what's happened, and how best to proceed. The absolute best way to proceed is to have the item in front of us, so we're both looking at the same thing at the same time.
Refunds: if the issue can't be resolved, of course we can talk about a refund, but it's only fair that I see the item for myself and address the issue before we decide.